Accountants Professional Liability Coverage: Understanding What it is, and How and When to Report Claims By: The Travelers Indemnity Company
July 21, 2021

The following article is reprinted here with the permission of The Travelers Indemnity Company.

As an accounting and tax professional, your clients’ expectations and demands are high, which means lawsuits and claims alleging errors can occur. Defense costs alone can be financially devastating, so your business and financial security may depend on how well protected you are with an Accountants Professional Liability policy.

So, what is an Accountants Professional Liability policy (sometimes referred to as errors and omissions, or E&O coverage), and what does a claims made policy mean?

A quality Accountants Professional Liability policy can help protect you and your firm against losses resulting from your client’s allegations of negligence, errors and omissions in the performance of accounting and tax related professional services. In addition to this core errors and omissions coverage, better policies provide additional benefits that include assistance with responding to subpoenas, security breaches, disciplinary proceedings and crisis events. Specifically for enrolled agents, some policies may offer a reduction in the policy deductible. A further reduction in the policy deductible may be available for early settlement of a claim through mediation.

Because most Professional Liability policies are written on what is called a ‘claims made’ basis, coverage is triggered when the claim is made, not when the actual error or omission occurs. There are two possible types of claims made policies: ‘claims made and reported’ and ‘claims made.’

‘Claims made and reported’ policies typically mean that the claim must be made against you during the policy period, and you must report it to the insurance company within the same policy period, or a certain period of time thereafter. ‘Claims made’ policies typically mean that after a claim is made against you, you must report it to the insurance company as soon as practicable.

While we encourage you to seek counsel from your insurance agent on the policy language that best suits your needs, most insureds tend to favor the claims made “as soon as practicable” wording, as opposed to the definitive deadline associated with ‘claims made and reported’ wording.

One policy feature that is important to understand in terms of how it addresses coverage for professional services you provided in the past is often referred to as ‘prior acts coverage.’ To illustrate this concept, consider this example:

An accounting firm purchases an Accountants Professional Liability policy on June 1, 2016, and the insurance company establishes that date as the ‘prior acts’ date on the newly purchased policy (also called a retroactive date on some policies). Every year the firm renews the policy, the ‘prior acts’ date typically remains the same, so the prior acts coverage period is essentially increasing. For example, in the policy term June 1, 2020, to June 1, 2021, coverage will apply to claims made against the insured firm in that policy period for any losses resulting from negligence, errors or omissions that occurred any time after the prior acts date of June 1, 2016.

Once a claim occurs, both how you report the claim and when you report the claim is very important.

But what exactly is a claim? A claim can come in several different forms and is defined in the policy, so you should become familiar with how your policy defines a claim. It could be a demand for money or services, a civil or similar proceeding, or a written request to toll or waive a statute of limitations for a wrongful act as defined by your policy. Consider that if you think or sense you have a claim, it probably is, and is therefore worthwhile to discuss with your insurance agent as soon as practicable.

How do you report a claim? Immediately notify your insurance agent or broker when a claim is made against you, as well as in the event that you have become aware of circumstances that you anticipate will become a claim in the future, which is often called a potential claim. Information on how to report a claim or potential claim directly to the insurance company is also usually provided in the policy itself. It is important that you comply with the specific claim reporting instructions set forth in your policy.

What typically happens after you report a claim?

  1. Acknowledgement
    Your insurance company will send a letter to you and your agent to acknowledge receipt of the claim notice. This acknowledges receipt of the matter and provides you with a claim number and contact information of the claim professional assigned to the matter.

  2. Information gathering and investigation
    A claim professional will begin the investigation into the matter. During this process, you may receive communications requesting additional information to assist in the investigation of the claim.

  3. Coverage determination
    Your insurance company will send you a letter that outlines the coverage available under the policy. This letter should be viewed as an informative document, setting forth the terms, conditions and exclusions contained within the policy that may apply to your claim. It may also explain why a matter does or does not fall within the coverage provided.

  4. Resolution
    A claim professional, and, if applicable, defense counsel, will work directly with you to respond and appropriately defend the claim, if applicable, with the goal of achieving a timely and efficient resolution to the claim.

A quality Accountants Professional Liability policy can help protect your business and your financial security. The best policies will provide comprehensive risk management services to assist you in proactively mitigating liability exposures. Talk with your insurance agent about selecting an Accountants Professional Liability policy with the coverage features that best meet your needs, and make sure you understand how and when claims need to be reported.

Note: The following article is reprinted here with the permission of The Travelers Indemnity Company.

© 2021 The Travelers Indemnity Company. The views expressed in these materials are those of the author and do not necessarily reflect the views of The Travelers Companies, Inc. or any of its subsidiary insurance companies (“Travelers”). This material is for general informational purposes only and is not legal advice. It is not designed to be comprehensive and it may not apply to your particular facts and circumstances. Consult as needed with your own attorney or other professional adviser. This material does not amend, or otherwise affect, the provisions of any insurance policy issued by Travelers. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy provisions, and any applicable law. Availability of coverage referenced in this document can depend on underwriting qualifications and state regulations. Claims scenarios are based on actual claims, composites of actual claims, or hypothetical situations. Resolution amounts are approximations of both actual and anticipated losses and defense costs. Facts may have been changed to protect confidentiality.

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penAbout The Travelers Indemnity Company

Travelers takes on the risk and provides the coverage you need to protect the things that are important to you — your home, your car, your valuables and your business — so you don’t have to worry. Travelers offers tax professional liability, cyber liability insurance and tax preparer bonds. You can receive a quote of Travelers coverage through NATP’s affinity partner Placer Insurance Agency.

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